One of the biggest problems on research calls is asking leading questions. They can easily derail an interview and make any insights you get biased and often wrong. They'll lead you down a path that doesn't actually solve problems, because you've seeded the interviews with leading questions.
Hey there, happy you're here! I've got a few hobbies and interests that I'm really excited about, and love sharing what I'm learning. You'll find articles about design systems, urban design, research, projects, and skills I’ve gained over the years. Enjoy!
When running research calls, your insights will only be as good as the goals you set and the questions you ask. I want to take some time to talk about how I approach research calls and get more context and clarity from our research participants.
We need bolder visions to help us imagine what our cities and towns could be. This post starts to explore what that could look like, starting with a few examples that already exist or are in design.
I often have trouble posting and sharing content, even though I really want to. I got some recent advice from my coach to help me think about it a bit differently. I wanted to share the two biggest things that stood out to me.
Streets were originally meant for all people to use. With the rise of the car, people got pushed further to the edges, and an entire legal system was set up to defend drivers of cars rather than those impacted by them. How can we change that narrative now?
Often, research teams at small to mid-size companies only have one or two people in charge of identifying, conducting, and sharing research and insights. This is my in progress guide to creating a research program when you don't have a large team to work on it.
Joining the conversation on climate is for everyone, because it will impact all of us.
We often hear that we should make things "easy" for people using our product. The trouble is that when we do that, we rob people of the joy of overcoming small bits of friction. See how to think about friction in a different way.
We can design a better world if we're willing to ask better questions and make real change.
Let's use our imagination and dream up a better future.
I had the opportunity to give a talk at the Portland Junior Developers meetup. This post is a link to that presentation, where I shared some ideas on how can we use research, design, and tech to create better cities.
Insert your own funny 2020 vision quote here... everybody happy? But for real, let's look at how things went in 2019 and goals for 2020.
I recently had a conversation with someone that asked me, "Why are Americans so angry?" And that got me thinking, so I wrote down why I think we're all so upset.
A few months ago I was lucky enough to go to the Cooper Hewitt Design museum in New York. The exhibit I saw was what I've been waiting for. It made me sad, excited, angry, and most of all—hopeful. It changed me in such a way that I still think about it almost every day. I want to share some of what I learned with you.
Researching and designing cars is no small task. But in order to build products that are sustainable and safe, we must learn to ask the right questions, and consider how the product will work within the entire system.
How anxiety can give way to productive anger.
It's common to think that processes are hard, disruptive, and annoying. But each step we take to complete a task is part of a process. Whether or not that process is effective is up to you. Learn how to create effective processes with a little team research.
Some people who use your system will be bad actors. As researchers and designers, how can we design to deter this type of behavior?
How working in a startup and constantly redefining your role can be terrifying, fun, and ultimately help you grow.
Outputs and outcomes are thrown around in product management a lot. In this post, I talk about why you need to measure outcomes if you really want to succeed.
Not dedicating time to research is a bad business decision. In this post I talk about how to create a research program from the ground up, even if you've never had a research program before.
Another year has come and gone, so it's time for reflection and goal setting!
The process we went through to create the Gatsby Swag store.
Some thoughts on running my own business, the second time around.
I struggle with starting projects, and basically never finish them. So I’ve always considered myself a quitter, until now. Here’s how I changed.
How you handle bad feedback is what separates successful freelancers from the ones that crash and burn. Instead, turn something bad into something useful.
Got an email sign up list? What happens when people sign up? Check your site flow to make sure you're not confusing site visitors.
I get frustrated trying to market on Facebook sometimes. But here are two things you can do that will make your marketing even better!
Dealing with a website can be frustrating, but it's necessary. Enter the one page website. Include these three things to keep you customers happy.
How can we prepare ourselves for a future with no office? I talked with four remote work experts, and here's what they had to say.
Want to work from home, but not sure how to convince your boss? I'm here to help you have that talk.
If you're tired of all those documents, hard files, and a pile of papers on your desk, here's how I run my business completely paper-free
If you're trying to make money in this crazy online market, you've got to stand out. Here are some easy tips to get noticed.
With sites like YouTube, Tumblr, and BuzzFeed, it's amazing that any of us are able to focus and get work done. If you struggle to focus like I do, I've got some ideas that are going to rock your world.
Are your panties in a twist over this first potential client call? I know that feeling. Stop freaking out, I'm here to help you out.
Resolutions are great for some people, but not me. Instead, I'm only picking one thing to do differently, and it's going to change my whole year.
Talent isn't what you think it is. It isn't something you're born with. It's something you earn. Learning this has completely changed how I view learning and practice. It's also taught me how to do the right types of practice to really grow.
I've spent the last year on the road. These are some of the things I've discovered.
All I wanted to do was give them my money, but they wouldn't take it. A bad user experience like this one can cost you customers.
When I try new things sometimes I end up getting in my own way. But I'm figuring out that we really can learn anything — it's all about mindset.
How do you grab your customers' attention in a busy world? And how do you keep it? The answer is probably more entertaining than you think.
New projects raise lots of questions. What if I make a huge mistake or don't know what I'm doing? Here's how to decide whether or not to take it on.
I love a great story, don't you? Here are some tips on creating a great brand story that will make your customers happy.
Here's how to start a great conversation with your current customers and get them engaged.
We all hate getting caught up in the fury of a moment and making an ass of ourselves. Luckily, there are some simple steps you can take to make sure this doesn't happen again.
Trust is the cornerstone of business. Here's how to make sure your customers trust you.
Some people are full of shit. Sometimes we have to deal with those people. Here are 6 ways to make that less painful.
Don't be an asshole. Especially to yourself.
Building self-confidence is one of the best things you can do for yourself. Read these tips on building self-confidence for a happier life.
How to stop being blindsided with extra work, missed deadlines, or confused clients.
Like getting what you want? Being perceptive can help with that.
Tired of the things around you always changing? Feel like you can't keep up? If you want to survive in a world with constant change, you have to adapt. Here's how to start.